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Job Listing Detail

Customer Service Manager

Job Reference
Property & Asset Management
Employment Type

​District 2

HR Contact


Role Objectives

The Customer Service Manager is responsible for and will be required to:
  • To monitor access into the building of all tradespersons, deliveries and project consultancy personnel
  • To receive complaints/requests from tenants
  • To monitor the performance of contractors providing operational services such as, but not limited to, security, cleaning, lifts and pest control.
  • Ensure tenancy fit-out plans and specifications are submitted to the appropriate consultancy team for vetting and follow through to approval.
  • Assist with the production and implementation of all emergency procedures at the property including over-viewing evacuation and fire drills.
  • Attend to and supervise all building operations, including the use of public thoroughfares, common areas, access control, security procedures, cleaning, building maintenance, lift usage, tenant conditions and parking arrangements
Main Responsibilities
  • Provide administrative support
  • Act as interpreter and translator
  • Administration
  • Assist other staff members to ensure the smooth running of the Department at all times
Required Qualifications
Person Specification
  • Proficient Knowledge of Word, Excel, and Powerpoint packages
  • Strong administration skills
  • Excellent communication skills both written and verbal
  • Ability to work with confidential information
  • Previous experience in a personnel role
  • Previous experience working with a database
  • Self-motivated with the ability to work unsupervised
  • Ability to coordinate a range of activities at once
  • A quick thinker who uses their initiative
  • Attention to detail, accurate and well organised
  • Well presented with excellent grooming skills
  • Ability to work under pressure and meet deadlines
  • Business etiquette is required at all times